Treasury Survey Indicates Efficiency Trumps Speed in Payments Innovation

businessman with clock

April 02, 2018 - Consumer Insights Innovation

Despite industry buzz about faster payments, corporate financial professionals and commercial bankers rate obtaining detailed information as more important than speed when it comes to electronic payments, according to a new survey released by Strategic Treasurer and TD Bank, America's Most Convenient Bank®.  The survey polled financial professionals on their views of technology, industry innovation and economic outlook to better understand top challenges and opportunities in the marketplace.

Among the top findings:

  • More Information Beats Faster Settlement. For inbound payments, 52 percent of corporate treasurers viewed the ability to post more information as more imperative to operations than the speed of settlement, while 36 percent ranked faster settlement as more important. On the banking side, 55 percent stated that more data is more important for inbound payment processing compared with faster settlement (45 percent).

    "Rich data attached to payment files make the jobs of both bankers and corporate professionals easier, so it is not surprising that so many respondents view this as vital to running more efficient operations," said Tom Gregory, Manager of Treasury Management Sales, TD Bank.
  • APIs > Blockchain. When ranking technology systems head-to-head, four times as many corporate treasurers rank Application Programming Interfaces (APIs) as more important than blockchain for outbound payments, while bankers rated APIs as six times more important than blockchain technology.
  • A Mobile Divide. While the banking sector appears to be excited about commercial mobile banking applications, their corporate clients do not seem share their enthusiasm. For banks, 76 percent of respondents stated commercial mobile banking capabilities would be a significant development for their clients over the next three years, yet just 24 percent of corporates rated mobile apps as high. What's more, 19 percent of commercial financial professionals stated mobile apps are unimportant to their work.
  • Security Improvements Top Corporate Payment Expectations. Over the next year, corporate expectations about payment innovations center around improved security controls and reducing fraudulent activity. Banks overwhelmingly anticipate that developments along the faster/real-time payments front will see the most growth in 2018.

    "The current situation represents a massive incongruity: We see great concern about fraud, but only 26 percent of companies currently train and test their employees on security," said Craig Jeffery, Managing Partner of Strategic Treasurer. "Much greater diligence is required on this front to close the gap.”

These expectations are significant, given that 74 percent of corporates and 92 percent of banks saw increasing cyber fraud as one of their top concerns this year. Despite these concerns, companies seem unprepared to prevent incidents. Just 26 percent of businesses require employees involved in payments to take security training with a testing component, compared with 90 percent of banks.

The 2017-2018 Treasury Perspectives Survey was sponsored by TD Bank and conducted by Strategic Treasurer. A copy of the survey data, an infographic and the full results are available at https://strategictreasurer.com/surveys/2017-treasury-perspectives. There were 336 respondents, including corporate treasurers, treasury professionals and corporate bankers from around the globe (primarily from North America and Europe).

About TD Bank, America's Most Convenient Bank® TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 9 million customers with a full range of retail, small business and commercial banking products and services at more than 1,200 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US.

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com.

About Strategic Treasurer Strategic Treasurer provides consulting services for treasury management, security, technology, and compliance. Since 2004, corporate clients, banks, and fintech providers throughout the world have relied on their advisory services which are backed by a deep awareness of current practices, plans, and perceptions through their annual surveys and decades of treasury experience. The mission of Strategic Treasurer is to elevate and enhance the practice of treasury by advising individual clients and informing the industry at large. Headquartered in Atlanta with consultants based out of Philadelphia, Cleveland, and Washington DC, Strategic Treasurer guides treasury and finance professionals through real-world, mission-critical issues that organizations face today. To learn more, visit strategictreasurer.com.


Media Contacts

TD Bank
Martha A. Gaston, APR Corporate Communications Manager
856-505-1168
martha.gaston@td.com     

Strategic Treasurer
Brian L. Cochrum
Director of Marketing & Communications
678-466-2227
brian.cochrum@strategictreasurer.com




Stay up to date with email alerts